1 page · ATS-safe · Free PDF
IT support and help desk resume template (Canada, free PDF)
Ticket volume, first-call resolution and SLA numbers carry the experience section, and certifications get their own block because CompTIA, ITIL and Microsoft credentials are frequently screened for by name in Canadian IT postings.
- 14-day money-back guarantee
- PIPEDA compliant · data never sold
- Built in Canada 🍁
- Cancel anytime
- No credit card to start
Section order
Summary → Skills → Experience → Certifications → Education
Design
Rule under the header, two-column skills grid
Best for
Help desk, desktop support and service desk candidates at tier 1 through tier 3.
What makes this template work
- Ticket volume and resolution metrics
- Certifications given their own block
How to fill it in
- 1State the ticket volume you handled per week and your resolution rate.
- 2Name the ticketing system (ServiceNow, Jira Service Management, Freshservice).
- 3List certifications in progress with an expected date rather than leaving them off.
- 4Replace every bracketed placeholder, save as a text-based PDF named Firstname-Lastname-Resume, then check it against a real posting before you apply.
Not sure this is the right shape for your history? Read the Canadian resume conventions, or compare all 30 free templates.
Questions
Other free templates
Before you send it
Filled it in? Check it before you apply
Upload your finished resume with a Canadian job posting and get an ATS score, your missing keywords, and a rewrite in Canadian format. One full analysis every day on the free plan.
Score my resume free