Our approach
ResumeNorth offers a 14-day money-back guarantee on Professional subscriptions, measured from the date of your first charge. If the product isn't the right fit for you within that window, you're entitled to a full refund — no questions asked.
How to request a refund
To request a refund, contact support through our Contact page within 14 days of your charge and include the email address on your account. Refunds are processed through Paddle, our payment provider and merchant of record, and typically appear on your statement within 5 to 10 business days depending on your bank or card issuer.
What is not covered
The 14-day guarantee applies only to the initial charge on a new subscription. Refunds are not available for renewal charges billed after the initial 14-day window, for partial-month or unused portions of a billing period, or for accounts that have been suspended or terminated for violating our Terms of Service.
Free plan
The Student free plan requires no payment and therefore has no refund process. You can stop using the free plan or delete your account at any time from your dashboard.
Contact us
For any refund request or billing question, please reach out through our Contact page or call us at +1 (647) 691-3796. We aim to respond to all billing inquiries within one business day.